I had submitted a support ticket regarding a gameplay issue a while back, and Rockstar asked for video evidence.
Support tickets video analytics? whats that? pretty much every company in the US outsources its telephone support to other countries cause its much cheaper to pay them, thats why if you call most places you get some smuck with an american name who has an indian accent and you can hardly understand what hes saying, haha! Very few companies pay top dollar for american workers, sometimes they will have a few but the majority is overseas where it costs them a fraction of the price. that that particular video has views from.) Pay is less, perhaps. (Singapore is the only other country besides the U.S.
All I know is that Rockstar does have tech support people in Singapore, as my support ticket video's analytics show.
